Expert Instructional Developer:

Cornelia Matthews

Summary:

With turnover rates often at or near 100% per year, tellers are the most often trained members of the credit union staff. And the most expensive to be trained, too.

But the need to comply with the specific regulations with which tellers are involved has not declined. Quite the contrary. More and more, the tellers are responsible for compliance through their actions. Accordingly, it should be no surprise that more and more examiners are quizzing tellers to determine their level of understanding of the key laws and regulations.

In training a teller on compliance, a credit union must streamline the guidance so that it is complete, but is specific as to how the regulations impact the teller's own practices. This not only saves training time, but also maximizes the learning impact for the teller.

Each course concludes with interactive, real-life scenarios where the student can practice and assess the knowledge and skills taught throughout the course.

Courses Included (With Key Objectives):

NAFCU's Regulation CC (Expedited Funds Availability Act) (1 hour, 15 minutes)

• Identifying accounts covered by Regulation CC
• Differentiating between local and non-local checks
• Calculating when funds will be available based on deposit types
• Delaying funds availability
• Recognizing a check that has been endorsed correctly
• Identifying disclosure requirements of Regulation CC
• Handling new account exceptions
• Providing new account disclosures

NAFCU's Truth-in-Savings Act (NCUA Part 707) (30 minutes)

• Identifying covered account types
• Explaining the annual percentage yield
• Identifying situations that require Regulation DD disclosures
• Recognizing account disclosures
• Providing account disclosures on request
• Handling member inquiries about interest
• Explaining periodic statements and disclosures

NAFCU's Regulation E (Electronic Fund Transfer Act) (40 minutes)

• Understanding requirements for providing access devices
• Notifying customers regarding error resolutions
• Interacting with members on suspected EFT errors

NAFCU's Regulation P (Privacy) (40 minutes)

• Differentiating between requirements for members v. requirements for consumers
• Understanding differences between types of information
• Providing privacy notices
• Understanding requirements for opt-out notices

NAFCU's Bank Secrecy Act / USA PATRIOT Act (45 minutes)

• Reporting and recordkeeping under the BSA
• Determining whether and how to fill out a Currency Transaction Report (CTR)
• Determining whether and how to fill out a Suspicious Activity Report (SAR)
• Handling sales of monetary instruments
• Understanding the funds transfer recordkeeping requirements of the BSA

Who Should Use These Courses?

• Tellers
• Account managers and representatives
• Member service representatives (MSRs)

Software Platform:

NETg SkillBuilder

Plug-ins:

None

Accreditation:

NASBA credits: 3 CPE credits
CEU credits: 0.30 CEUs